Treating Customers Fairly
At JFS Homeloans, we are committed to offering our customers the
highest possible standards of service. In so doing we support the
"Treating Customers Fairly" (T.C.F.) initative from the Financial
Services Authority.
We recognise that both our customers and ourselves have
everything to gain if we look after your best interests and treat
you fairly in all aspects of our dealings with you.
Our commitment to you
We will:
- Ascertain your individual needs, preferences and circumstances
before recommending a mortgage, loan or any other financial
facility.
- Provide you with clear information about the products and
service we offer, including fees and charges within five days of
our initial discussions.
- Only recommend a mortgage that we consider suitable for you and
that you can afford - and always the most suitable from the
available options.
- Not recommend a mortgage if we can't find one we consider
suitable.
- Encourage you to ask if there's something you don't
understand.
- Give you access to a formal complaints procedure should you
become unhappy with our service.
How you can help us
To help us give you the most appropriate advice, we will ask you
to:
- Tell us as much as possible about you income and outgoings, to
enable us to properly assess how much you can afford.
- Let us know about changes that might effect your ability to
repay a mortgage in the future.
- Let us know if there is any aspect of our service, or of a
product we have discussed or recommended that you don't
understand.
- Tell us if you think there are ways we can improve our
service.
Thank you for choosing JFS Homeloans